1. Legal Age Requirement

You must be of legal age to purchase vaping products in your country/region. In most places this is 18+ (and in some jurisdictions it may be 21+). If local laws set a higher minimum age, the higher age applies. Our age policy strictly enforces these requirements to ensure legal compliance.

The minimum age in Europe for purchasing tobacco and vaping products is typically 18 years old, as established by European Union regulations and national laws. This reflects the commitment across European countries to preventing underage access to these products. Our age policy recognizes that different jurisdictions have varying requirements, and we verify age based on the customer’s delivery location.

Understanding whether the legal age is 18 or higher depends entirely on your location. In most European countries, the minimum age is 18, though some jurisdictions may have different requirements. Our age policy requires verification against the applicable local laws, and we use geographic verification to determine which age requirement applies to each order.

Our age policy is not negotiable. We cannot and will not make exceptions to legal age requirements, regardless of circumstances. This age policy protects both our customers and our business by ensuring full compliance with all applicable regulations. For more information about age requirements in your area, consult your local health department or visit European Commission resources on tobacco.

2. Age Verification

We may use age-verification methods to confirm that purchasers are of legal age. This can include checks at checkout using the information you provide and/or requesting additional verification. Our age policy requires multiple layers of verification to ensure accuracy and compliance.

Our age policy verification process is designed to be thorough yet respectful of customer privacy. We work with trusted third-party verification services that comply with data protection regulations, including GDPR standards for European customers. This age policy ensures we can verify age without compromising your personal information.

• Checkout checks: We may verify your name, address, and date of birth against available records. This initial age policy check happens automatically during checkout and compares your information against public databases to confirm you meet the minimum age requirement for your location.
• Additional verification: We may request a valid government-issued photo ID to complete verification. This age policy requirement may be triggered if initial checks cannot confirm your age, or for orders above certain thresholds. Acceptable forms of ID include driver’s licenses, passports, and national ID cards.
• Order holds: Orders may be held until verification is complete. Our age policy requires that verification be completed before shipment, which may delay processing by 24-48 hours. We’ll notify you if additional verification is needed under our age policy.
• Geographic verification: Our age policy includes location-based checks to ensure we’re applying the correct minimum age requirement. For customers in Europe, we verify against the 18+ requirement (or higher if local laws require), while other locations may have different standards.

This age policy verification system helps us maintain compliance while protecting minors. We understand that verification can sometimes be inconvenient, but our age policy requires these steps to ensure responsible retailing. For questions about our age policy verification process, visit our privacy policy or contact us.

3. Delivery & ID Checks

Where required (or where carriers offer it), deliveries may require an adult signature and/or presentation of a valid photo ID at the door. The recipient must meet the legal age requirement. Our age policy extends to the delivery process to ensure products don’t reach minors.

Our age policy requires that delivery recipients meet the same age requirements as purchasers. This means if you’re shipping to Europe, the recipient must be 18 or older (or meet the local minimum age requirement), regardless of where the order was placed. This age policy requirement helps prevent adults from purchasing products for minors.

Carriers may refuse delivery if the recipient cannot provide valid ID or does not meet the minimum age requirement. Our age policy supports these carrier requirements, and we cannot override them. If delivery is refused due to age verification failure, our age policy allows for order cancellation and potential refunds, minus applicable fees. For more information about delivery requirements, see our delivery policy.

This age policy delivery verification is especially important in jurisdictions with strict enforcement of age restrictions, such as Europe. Our age policy ensures we work with carriers who can verify age at delivery, protecting both our business and the community. Learn more about European tobacco regulations.

4. Failed Verification / Refused Delivery

If we cannot verify your age, or if delivery is refused due to age requirements, we may cancel the order. If a shipment is returned to us, any refundable amount may be reduced by return shipping and processing fees, where permitted. Our age policy requires strict enforcement, and we cannot make exceptions for failed verification.

When our age policy verification fails, we’ll attempt to contact you to resolve the issue. However, if we cannot confirm you meet the minimum age requirement after reasonable attempts, our age policy requires order cancellation. This age policy protects us from legal liability and helps prevent underage access.

If you believe your order was incorrectly cancelled under our age policy, please contact us with valid identification. Our age policy allows for appeals when customers can provide proper documentation. However, our age policy cannot override legal requirements—if you don’t meet the minimum age in your jurisdiction, we cannot complete the sale regardless of circumstances.

For customers in Europe and other strict jurisdictions, our age policy may require additional verification steps. If you’re unsure about our age policy requirements, contact us before placing an order. We’re committed to helping customers understand our age policy while maintaining compliance. Visit our return policy for more information about refunds.

5. No Purchasing for Minors

Purchasing on behalf of minors is strictly prohibited. Do not attempt to buy our products for anyone under the legal age, and do not allow minors to use your account. Our age policy explicitly prohibits adults from purchasing products for individuals who don’t meet the minimum age requirement.

Our age policy treats purchasing for minors as seriously as underage purchasing itself. This age policy violation can result in account termination, order cancellation, and potential legal consequences. Whether you’re in Europe or elsewhere, our age policy applies equally to all customers.

This age policy requirement exists because age-restricted products pose health risks to developing bodies. Our age policy reflects our commitment to public health and legal compliance. We monitor for patterns that suggest adults are purchasing for minors, and our age policy allows us to refuse service when such patterns are detected.

If you’re an adult considering purchasing for someone under the minimum age, please reconsider. Our age policy is non-negotiable, and violating this age policy can have serious consequences. For information about why age restrictions exist, consult WHO resources on e-cigarettes or your local health department.

6. Your Responsibilities

Our age policy requires customers to take responsibility for compliance. Understanding and following our age policy helps ensure smooth transactions and protects everyone involved.

• Accurate information: Provide correct billing/shipping details and truthful information during verification. Our age policy requires accurate data for verification, and providing false information violates our age policy and may result in order cancellation or account termination.
• Be available: Ensure an eligible adult is present to receive and sign for delivery if required. Our age policy requires that someone meeting the minimum age requirement be available for delivery verification. This age policy requirement helps prevent products from reaching minors.
• Follow local laws: Only order if it is legal to do so in your location. Our age policy cannot override local laws, and you’re responsible for knowing whether you can legally receive these products. In Europe, for example, you must typically be 18, while other locations may have different requirements.
• Keep account secure: Our age policy requires that you don’t allow minors to access your account. Sharing account access with individuals under the minimum age violates our age policy and can result in immediate account suspension.
• Stay informed: Our age policy may be updated to reflect changing regulations. You’re responsible for reviewing our age policy periodically, especially if laws change in your jurisdiction. The minimum age in Europe is typically 18, though regulations may evolve, and similar changes may occur elsewhere.

This age policy section outlines your responsibilities, but it’s not exhaustive. When in doubt about our age policy, contact us before placing an order. We’re here to help you understand our age policy and ensure compliance. For questions about local laws, consult European Commission resources or your local health department.

7. Compliance & Enforcement

We reserve the right to refuse service, cancel orders, and restrict access where we believe our policies are being circumvented, or where we cannot confirm legal age. Our age policy enforcement is comprehensive and non-negotiable.

Our age policy compliance measures include automated checks, manual review, and cooperation with regulatory authorities. This age policy enforcement helps us maintain our license to operate and protects public health. We take our age policy seriously because violations can result in significant legal and financial consequences.

When our age policy is violated, we may take various enforcement actions. These can include order cancellation, account suspension or termination, and reporting to appropriate authorities when required by law. Our age policy allows for these measures to protect both our business and the community.

This age policy enforcement is especially important in jurisdictions with strict regulations, such as Europe. Our age policy ensures we meet or exceed all regulatory requirements, and we work closely with authorities to maintain compliance. For information about regulatory requirements, visit European Commission tobacco regulations or similar resources in your area.

Our age policy is not just about legal compliance—it’s about responsibility. This age policy reflects our commitment to preventing underage access and protecting public health. We appreciate customers who respect our age policy and help us maintain these standards.

8. Contact Us

If you have questions about this age policy or need help with verification, contact us. Our team is trained to help customers understand our age policy and navigate the verification process.

Our age policy support team can help with questions about verification requirements, age restrictions in your area, and how our age policy applies to your specific situation. Whether you’re in Europe or elsewhere, we’re here to help you understand our age policy.

Email: sales@yourcandycloud.com

For questions about our age policy or other policies, you can also visit our about page or check our privacy policy for information about how we handle your data during age policy verification.